Privacy Policy
Effective Date
1st November 2024
Last Updated
5th June 2025
1. Who We Are
The Support Gurus Ltd is a customer support and technical service provider, headquartered in the
United Kingdom and serving clients globally.
- Registered office: 19 Cae Topyn, Denbigh, Denbighshire, Wales, LL16 4AX
- Email: info@thesupportgurus.com
- Company registration number: 16020565
2. Data We Collect
a. For Clients and Business Contacts:
- Full name, job title, company name
- Email address, phone number
- Billing and payment information
- Communications and project records
b. For End-Users (on behalf of our clients):
When acting as a Data Processor, we may process:
- Names, contact information, and support ticket data
- Device or system information (for technical support)
- Communications logs
c. Automatically Collected Data:
When you visit our website:
- IP address, browser type/version
- Device information, operating system
- Cookies and analytics data (see Cookie Policy)
3. How We Use Your Data
We use your data to:
- Provide, manage, and deliver our services
- Respond to support requests and enquiries
- Invoice and manage client accounts
- Improve our website and services
- Comply with legal obligations
We do not sell or rent your personal data to third parties.
4. Legal Basis for Processing
UK/EU:
- Consent
- Contractual necessity
- Legal obligations
- Legitimate interests
U.S.:
- CCPA compliance where applicable
5. Sharing Your Data
We may share data with:
- Trusted service providers (e.g., cloud hosting, email services)
- Legal or regulatory authorities
- Third-party analytics tools
All parties adhere to legal compliance standards.
6. International Transfers
Data may be processed in the UK, EU, and the USA using:
- Standard Contractual Clauses (SCCs)
- UK IDTA or Addendum
- Adequacy decisions
7. Data Retention
We retain data only as long as necessary. Client/user data is retained per our Data Processing
Agreements.
8. Your Rights
UK/EU Residents:
- Access, rectify, erase data
- Object/restrict processing
- Data portability
- Lodge a complaint
- Withdraw consent
U.S. Residents (e.g., CCPA):
- Know what data is collected
- Request deletion
- Opt-out of data sale
Contact: info@thesupportgurus.com
9. Security
We use secure servers, encryption, access control, and regular audits to protect your data.
10. Cookies
We use cookies for content personalisation, social media features, and analytics. See our Cookie
Policy.
11. Third-Party Links
This Privacy Policy applies only to our website. We're not responsible for third-party sites.
12. Changes to This Policy
We may update this Policy and notify you of significant changes.
13. Contact Us
The Support Gurus Ltd
Email: info@thesupportgurus.com
Registered Address: 19 Cae Topyn, Denbigh, Denbighshire, Wales, LL16 4AX