Meet the Founders

Founder & CEO
Grant Sproson
United Kingdom
With an extensive background in Technical support, operations & frontline support, I have worked with some of the biggest names in modern gaming & worked on the front lines in face to face roles.
I am passionate about the principle that every customer deserves the highest level of support, and that it is the responsibility of every business to make this a priority.
Exceptional customer service is not just about resolving issues—it’s about creating a positive, memorable experience at every touchpoint. I believe that when a company consistently delivers outstanding support, it builds a reputation for reliability and care, which in turn strengthens brand loyalty.
Every interaction should leave customers feeling valued, respected, and confident in their decision to do business with you. This approach not only increases customer satisfaction but also encourages repeat business, turning satisfied customers into long-term advocates for your brand.
In today’s competitive marketplace, great service is what sets businesses apart, and I strive to ensure that each client I work with has the tools and strategies to build lasting relationships with their customers.
My goal is to help businesses grow their reputation by making exceptional support a core part of their success

COO
David Jary
United Kingdom
Brings over 15 years of customer support experience from several in person and online industries ensuring each customer feels valued.
I am committed to cultivating a motivated and high-performing team that consistently delivers world-class technology and support service experiences.
My leadership philosophy is rooted in the belief that a well-supported and inspired team is key to providing exceptional customer service. Each day, I work closely with my staff, encouraging them to go the extra mile for our clients, ensuring that your business benefits from the very best in service and support.
I place a strong emphasis on creating a positive, growth-oriented work environment where team members feel valued and empowered to take initiative. By investing in their development and fostering a culture of collaboration and excellence, I ensure that my team is equipped not only with the technical skills required but also with the mindset to anticipate and exceed your expectations.
My goal is to ensure that every interaction your business has with our team leaves a lasting impression of professionalism, efficiency, and care. We are not just solving problems; we are creating experiences that enhance your business’s reputation and build long-term trust.

Director of Customer Support
Alex Wulfert
United States of America
Tech support professional with a passion for solving problems and enhancing customer experiences.
With over 15 years of hands-on experience in troubleshooting and resolving complex technical issues, I have honed my skills in helping users efficiently navigate a wide range of tech challenges. Throughout my career, I have been driven by a passion for delivering top-notch service, ensuring that each customer receives not only a solution but an experience that is smooth, reliable, and stress-free.
My approach is both tech-savvy and people-focused, combining in-depth technical knowledge with a strong commitment to customer care. I understand that great service is not just about fixing problems—it’s about listening to customers, understanding their needs, and providing clear guidance and support throughout their journey. By prioritizing open communication and personalized assistance, I aim to make technology accessible and easy to use for everyone.
I am dedicated to achieving first-rate customer satisfaction by fostering a positive experience at every touchpoint. Whether resolving an issue, providing proactive support, or offering tailored solutions, my goal is to build trust and ensure that each interaction strengthens the relationship between the user and the business. My expertise in customer support, combined with my dedication to technical excellence, allows me to consistently exceed expectations and deliver results that make a lasting impact.

Tech Support Excellence for Your Business
Our team of experts is dedicated to providing top-notch tech support services tailored to your specific needs. We understand the challenges of the industry and are committed to helping your business thrive.
Support at All times, Any time.
With Agents located across the globe, we can ensure a prompt response to any customer enquiries that come through. We aim to provide the initial response within 24 hours of a ticket being raised. Our team endeavours to ensure a full resolution to your customer needs in the quickest possible time.
Your platform, your choice
We utilise Zendesk and CloudTalk.io to provide seamless, high-quality support across multiple channels. Zendesk enables us to efficiently manage tickets, live chats, and knowledge bases, ensuring quick and effective resolutions. CloudTalk.io enhances our phone support with intelligent call routing, call recording, and real-time analytics. Our team is fully trained and kept up to date on these platforms, ensuring that wherever your customers need assistance—be it via email, chat, or phone—we are there to deliver exceptional service.
Specialized Support Solutions
We offer specialized support solutions designed to enhance the performance and reliability of your products. Our cloud-based analytics and modernization techniques ensure that your business operates at its highest potential.
Accelerate Your Tech Capabilities
Our team is at the forefront of tech innovation, accelerating your business's tech capabilities and ensuring seamless integration of new technologies. We empower your business to stay ahead in a rapidly evolving industry.
Versatile Support for Every Application
From I.T hardware & complex software applications, to physical products, our team offers versatile support that adapts to the unique requirements of your business. We are dedicated to providing comprehensive solutions that drive success.
Exceptional Customer Experience
We prioritize delivering a seamless and exceptional customer experience. Our support services are designed to exceed expectations, ensuring that your clients receive unparalleled assistance and technical guidance.

Experience and Expertise
10+
Years in the Industry
Hardware Support
Software Support
RMA's
Stock Checks
Quality Control
Quality Assurance
Product Testing
Database creation & maintenance
Customer retention
30+
Countries Served
Our Trusted Partners
The Support Gurus works in partnership with MeridianGMT to deliver knowledgeable, responsive customer support for its flight simulation hardware. From product and compatibility questions to pre-order enquiries, order updates and technical troubleshooting, we help customers get the information and assistance they need. We also work closely with the MeridianGMT team to develop support resources, manage escalations and turn customer feedback into practical insights. By combining personal service with AI-assisted tools that support our human team, we help MeridianGMT strengthen its customer relationships and build a support operation that can grow alongside the business.




